Refund Policy

1. Free trial

We offer a 14-day free trial for new users.

During the free trial:

• you can evaluate the service before purchasing a paid plan
• no refund is needed for the trial period itself if no paid charge has been made
• trial eligibility may be limited to new accounts only
• we may change or end the free trial offer at any time

If you do not want to continue after the trial, you must cancel before your paid subscription begins.

2. Paid plans

We currently offer:

• Monthly plan: $49 per month
• Yearly plan: $499 per year

All subscription fees are billed in advance for the selected billing period.

3. General refund policy

Except where required by applicable law, subscription fees are non-refundable once charged.

This means:

• we do not provide partial refunds for unused time in a billing cycle
• we do not provide refunds because the service was used less than expected
• we do not provide refunds for change of mind after a billing charge has been processed
• we do not provide refunds for failure to cancel before the next renewal date

Your subscription will remain active until the end of the billing period already paid for.

Refund requests must be submitted within 14 days of the transaction date.

4. Monthly subscription cancellations

If you cancel a monthly subscription:

• your subscription remains active until the end of the current monthly billing period
• you will not be charged again for the next monthly cycle
• no partial refund will be issued for the unused portion of the current month unless required by law

5. Yearly subscription cancellations

If you cancel a yearly subscription:

• your subscription remains active until the end of the current yearly billing period
• you will not be charged again for the next yearly cycle
• no partial refund will be issued for unused months unless required by law

Because yearly plans are discounted, they are intended for longer-term use and are generally non-refundable once charged, except where required by law.

6. Refunds, billing errors, and Paddle

Fees are generally non-refundable once charged. In the case of duplicate charges or confirmed billing errors, please contact us at tech.greetninja@gmail.com and we will work with our payment processor to correct the issue. All refund requests are handled by Paddle in accordance with their Refund Policy. Submission of a request does not guarantee a refund.

7. Duplicate or incorrect charges

If you believe you were charged incorrectly, charged twice, or billed in error, contact us at tech.greetninja@gmail.com as soon as possible.

Please include:

• your account email
• date of charge
• amount charged
• short explanation of the issue

If we confirm a billing error, we will work with Paddle to correct it. Refunds are processed by Paddle in accordance with their Refund Policy.

8. Failed cancellations

It is your responsibility to cancel your subscription before the next billing date if you do not want it to renew.

If you believe you attempted to cancel but were still charged, contact us promptly with your account email and details of the attempted cancellation. We will investigate and, where a system error is confirmed, work with Paddle to resolve the charge in accordance with their Refund Policy.

9. Chargebacks

If you have a billing issue, please contact us before initiating a chargeback with your payment provider.

If a chargeback is initiated:

• we may suspend or restrict access to the service while the dispute is under review
• we may request information to investigate the claim
• repeated or abusive chargebacks may result in account termination

This does not affect any rights you may have under applicable law.

10. Account termination and refunds

If your account is suspended or terminated because you violated our Terms of Service or Acceptable Use rules:

• you may lose access to the service immediately
• fees already paid will generally not be refunded
• any remaining subscription period may be forfeited, except where required by law

11. Plan changes

If we allow plan changes between monthly and yearly billing:

• changes may take effect immediately or at the next renewal date, depending on the billing system
• any upgrade, downgrade, or switch may be subject to separate billing treatment shown at checkout
• unless stated otherwise, unused time from a prior billing period is not refundable

If you later move from monthly to yearly, the new yearly plan will apply under the pricing and billing terms shown at that time.

12. Refund request process

To request a refund review, contact us at:

Email: tech.greetninja@gmail.com

Please include:

• your full name
• account email
• business name, if applicable
• payment date
• payment amount
• reason for the request
• screenshots or supporting details, if relevant

Refunds are processed by Paddle in accordance with their Refund Policy. We or Paddle may request additional information to verify the request before a decision is made, in accordance with Paddle's Refund Policy.

13. Processing time

If a refund is approved:

• Paddle will usually initiate it to the original payment method, in accordance with their Refund Policy
• refund timing depends on your payment provider or bank
• processing times may vary by country, card issuer, and payment method

Any stated processing time is an estimate, not a guarantee.

14. Taxes and fees

Where applicable:

• taxes, duties, or similar charges may be non-refundable except as required by law
• payment processor fees may also affect the refunded amount where legally permitted and clearly disclosed

You are responsible for any charges imposed by your bank, card provider, or payment method provider.

15. Region-specific rights

Nothing in this Refund Policy limits any non-waivable rights you may have under applicable consumer protection laws.

If the laws of your country or region require a refund or specific cancellation right, those legal rights will apply to the extent required.

16. Changes to this Refund Policy

We may update this Refund Policy from time to time.

If we make material changes, we may:

• update the effective date
• post the revised policy on our website
• provide notice through the service or by email where appropriate

Your continued use of the service after the updated policy becomes effective means you acknowledge the revised policy.

17. Contact us

If you have questions about this Refund Policy, contact us at:

Unicorn Vision

Email: tech.greetninja@gmail.com

Address: A 26, Bibweadi, Pune 411037, India