Privacy Policy

This Privacy Policy explains how Greet Ninja, operated by Unicorn Vision, collects, uses, stores, shares, and protects personal data when you use our website, services, and related features.

Greet Ninja is a software service that helps businesses automate Instagram service enquiry replies, appointment booking, and lead management.

By using our website or services, you acknowledge this Privacy Policy.

This policy should be read alongside our Terms of Service.

Privacy at a glance

We collect account, usage, billing, and integration-related information to provide and improve Greet Ninja. Business customers may also process customer enquiry, booking, and lead data through the service. We use reasonable safeguards, work with trusted service providers, and provide privacy rights as required by applicable law.

1. Who we are

Unicorn Vision provides Greet Ninja, a SaaS platform for service-based businesses to help manage inbound customer enquiries, appointment workflows, and lead tracking.

If you have any questions about this Privacy Policy or our data practices, you can contact us at:

Email: tech.greetninja@gmail.com

Address: A 26, Bibweadi, Pune 411037, India

2. Scope of this Privacy Policy

This Privacy Policy applies to:

  • visitors to our website
  • users who create an account or use our service
  • business customers using Greet Ninja
  • individuals whose data may be processed through our service by our business customers

This Privacy Policy does not apply to third-party services, websites, or platforms that we do not control.

3. Information we collect

We may collect the following categories of information:

A. Information you provide directly

  • name
  • email address
  • business name
  • billing details
  • account login information
  • support messages
  • onboarding information
  • service settings and preferences

B. Information collected automatically

  • IP address
  • browser type
  • device information
  • operating system
  • pages visited
  • referring website
  • timestamps
  • usage activity within the platform
  • cookies and similar technologies

C. Information from third-party integrations

If you connect Instagram, Meta, or other integrations, we may receive information such as:

  • account identifiers
  • business profile details
  • message-related metadata
  • enquiry content made available through connected integrations
  • appointment-related or workflow-related data

D. Customer data processed through the service

Our business customers may use Greet Ninja to process customer-related information such as:

  • customer names
  • usernames or social profile identifiers
  • contact details shared in conversations
  • service enquiry details
  • booking preferences
  • appointment information
  • lead status and notes
  • message content submitted through supported platforms

4. How we use information

We may use personal data to:

  • provide, operate, and maintain the service
  • create and manage user accounts
  • process subscriptions and billing
  • authenticate users and secure accounts
  • support Instagram enquiry automation, booking workflows, and lead tracking
  • communicate with users about the service
  • provide customer support
  • improve features, reliability, and performance
  • monitor usage and prevent abuse, fraud, or security incidents
  • comply with legal obligations
  • enforce our Terms of Service

We may also use aggregated or de-identified information for analytics, service improvement, and business operations.

5. Legal bases for processing

Where required by applicable law, we rely on one or more of the following legal bases:

  • performance of a contract
  • legitimate interests
  • consent
  • compliance with legal obligations

Our legitimate interests may include:

  • running and improving the service
  • maintaining security
  • communicating with customers
  • understanding product usage
  • preventing misuse and fraud

Where consent is required, you may withdraw it as permitted by law.

6. How business customer data is handled

When our business customers use Greet Ninja, they may submit or connect customer-related information for messaging, bookings, and lead management.

In many cases:

  • the business customer controls the customer data processed through the service
  • we process that data on the business customer's behalf to provide the service

Business customers are responsible for:

  • ensuring they have the right to collect and use that data
  • providing any required notices to their customers
  • obtaining any required consents
  • configuring workflows in a lawful and appropriate way

7. Cookies and similar technologies

We may use cookies, pixels, local storage, and similar technologies to:

  • keep users signed in
  • remember preferences
  • understand website traffic and product usage
  • improve performance and user experience
  • support analytics and security

On public marketing pages (for example our homepage, pricing, and product landing pages), we may use the Meta Pixel (Facebook) to measure visits and campaign effectiveness.

You may be able to control cookies through your browser settings. Some parts of the website or service may not function properly if cookies are disabled.

If required by law, we will request consent for non-essential cookies.

8. How we share information

We may share information in the following situations:

A. Service providers

We may share data with vendors that help us operate the business, such as:

  • hosting providers
  • analytics providers
  • payment processors
  • email providers
  • customer support tools
  • infrastructure and security providers

B. Integrations and connected platforms

If you connect third-party platforms, information may be exchanged with those services as required for the integration to function.

C. Legal and compliance reasons

We may disclose information if required to:

  • comply with law, regulation, subpoena, or legal process
  • respond to lawful requests by public authorities
  • protect rights, safety, and security
  • investigate fraud, misuse, or policy violations

D. Business transfers

If we are involved in a merger, acquisition, financing, reorganization, asset sale, or similar transaction, information may be transferred as part of that process.

E. With your direction or consent

We may share information where you request it or consent to it.

We do not sell personal data in the ordinary meaning of the term unless explicitly stated otherwise.

9. International data transfers

Because we serve users across multiple countries, personal data may be transferred to and processed in countries other than the country where it was originally collected.

These countries may have data protection laws that differ from those in your jurisdiction.

Where required, we take reasonable steps to use appropriate safeguards for international data transfers.

10. Data retention

We retain personal data for as long as necessary to:

  • provide the service
  • maintain accounts
  • comply with legal obligations
  • resolve disputes
  • enforce agreements
  • preserve security and operational records

Retention periods may vary depending on:

  • the type of data
  • the purpose of processing
  • legal, tax, accounting, and compliance requirements
  • backup and business continuity needs

When data is no longer needed, we will delete it, anonymize it, or securely store it until deletion is possible.

11. Data security

We use reasonable technical, administrative, and organizational measures to help protect personal data against unauthorized access, loss, misuse, alteration, or disclosure.

However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

Users are responsible for keeping account credentials secure and notifying us of suspected unauthorized access.

12. Your privacy rights

Depending on your location, you may have rights such as:

  • the right to access personal data
  • the right to correct inaccurate data
  • the right to delete personal data
  • the right to restrict certain processing
  • the right to object to certain processing
  • the right to data portability
  • the right to withdraw consent where processing is based on consent
  • the right to lodge a complaint with a regulator

We may need to verify your identity before responding to certain requests.

To exercise privacy rights, contact us at tech.greetninja@gmail.com.

13. Rights of end customers whose data is processed by our business users

If your personal data has been submitted to Greet Ninja by one of our business customers, that business customer is usually the primary party responsible for responding to your request.

If you are an end customer of one of our business users and want to access, correct, or delete your information, you should contact that business directly first.

We may assist our business customers in responding to such requests where appropriate.

14. Children's privacy

Our service is not intended for children under 13, or under a higher minimum age where required by local law.

We do not knowingly collect personal data from children in violation of applicable law.

If you believe a child has provided personal data to us improperly, please contact us so we can take appropriate action.

15. Marketing communications

We may send service-related emails such as:

  • account notices
  • billing notices
  • onboarding emails
  • support responses
  • important policy or security updates

We may also send marketing communications where permitted by law.

You can opt out of marketing emails using the unsubscribe link or by contacting us. Even if you opt out of marketing emails, we may still send important service-related communications.

16. Third-party services and links

Our website or service may contain links to third-party sites or use third-party integrations.

We are not responsible for the privacy, security, or content practices of third-party services. Your use of third-party services is governed by their own terms and privacy policies.

17. Region-specific privacy disclosures

Depending on where you are located, additional privacy rights or disclosures may apply.

These may include rights or disclosures under laws in:

  • the United States
  • the United Kingdom
  • Canada
  • Australia
  • New Zealand
  • Singapore
  • the European Economic Area, where applicable

If required, we may provide supplemental notices for specific jurisdictions.

18. Changes to this Privacy Policy

We may update this Privacy Policy from time to time.

If we make material changes, we may notify users by:

  • updating the effective date
  • posting a notice on the website or within the service
  • sending an email where appropriate

Your continued use of the service after the updated Privacy Policy becomes effective means you acknowledge the revised policy.

19. Contact us

If you have questions, concerns, or requests regarding this Privacy Policy, contact us at:

Unicorn Vision

Email: tech.greetninja@gmail.com

Address: A 26, Bibweadi, Pune 411037, India